Privacy Policy

1. Introduction

Carmart Perth (ABN 56 671 702 248, Dealer Licence MDL#30628) ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website at carmartperth.com.au or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number and postal address
• Financial information submitted as part of a finance or loan application (including income, employment status, assets and liabilities)
• Identity documents such as a driver's licence (uploaded for loan applications)
• Vehicle information for sell/trade-in enquiries
• Information about how you use our website (including pages visited, browser type and IP address), collected via cookies and analytics tools
• Any other information you choose to provide when contacting us

3. How We Collect Information

We collect personal information:

• Directly from you when you submit a finance application, enquiry form, sell-your-car request or contact form on our website
• When you contact us by phone or email
• Automatically through cookies and website analytics when you visit our site

4. How We Use Your Information

We use your personal information to:

• Assess and process finance or loan applications, and present your application to suitable lenders
• Respond to your enquiries and provide the services you have requested
• Communicate with you about your application, vehicle purchase or enquiry
• Send you SMS or email notifications about your application status (only where you have opted in)
• Comply with our legal and regulatory obligations as a licensed motor vehicle dealer in Western Australia
• Improve our website and services through anonymised analytics

We do not use your personal information for direct marketing purposes without your consent. We will never sell your personal information to third parties.

5. Disclosure of Your Information

We may disclose your personal information to:

• Finance lenders and brokers in connection with processing your finance application
• Our dealer management system (DMS) provider for lead and application management
• Third-party service providers who assist us in operating our website and business (e.g. cloud storage, SMS/email notification services) — these providers are contractually required to handle your data in accordance with applicable privacy laws
• Government agencies, regulators or law enforcement bodies where required or permitted by law

Where we disclose personal information to overseas recipients (for example, cloud infrastructure hosted outside Australia), we take reasonable steps to ensure those recipients handle the information consistently with the Australian Privacy Principles.

6. Storage & Security

We store personal information on secure servers and take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. Finance application documents (such as payslips and bank statements) are stored in encrypted cloud object storage with access controls. Access to personal data is restricted to authorised staff only.

No data transmission over the internet is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee the absolute security of data transmitted to or from our website.

7. Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience and collect usage statistics, including browser and Facebook attribution information. You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

We use the Meta Pixel and Conversions API to measure website activity and successful enquiries. When you separately opt in on the finance form, we also send Meta (Facebook and Instagram) hashed versions of your email, mobile number, first and last name, suburb/city, state, postcode and country for advertising matching and measurement. Hashing does not anonymise this information: Meta may match it to your account. This optional choice does not affect your finance application. We do not send your income, debts, employment details, date of birth, licence details or uploaded documents to Meta. Only the primary applicant's chosen contact fields are used, not a co-applicant's details. Contact us to withdraw permission for future contact matching.

8. Access & Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or out-of-date information. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988.

9. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For privacy enquiries, access requests or complaints, please contact us: